Chief Customer Officer Online, A/NZ
Connecting you to what's next in CX
11am AEDT - 2pm AEDT / 1pm NZDT - 4pm NZDT
Customer experience strategy successes shared live with you online.
Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis?
Simply sign-up, logon and learn.
Are you ready to accelerate your CX journey?
Enrich your peer-to-peer learning
CUSTOMER EXPERIENCE IN A POST-COVID WORLD: What will the post-COVID business look like? Will there be a major swing to online? To what extent will digital play a more important role in organisations?
DEMONSTRATING CX ROI: It’s one thing to plan the perfect customer transformation strategy. However, without the buy-in from senior management, and the resources to make it happen, how far will you get? The event focusses on how to measure and demonstrate to your stakeholders the impact of customer projects on the business bottom line.
ACHIEVING SUSTAINABLE, LONG TERM RESULTS: We will look at how organisations, with varying resources, actually managed a successful execution of a transformation strategy, and what their results were months / years later. We look at how businesses organise themselves to promote CX initiatives – what level of internal collaboration was required.
THE ACCELERATION OF DIGITAL TRANSFORMATION IN THE POST-COVID ENVIRONMENT: Ensuring that we are using the data we have on customers to design human-centred experiences and actually meet their changing needs.
CAPTURING CUSTOMERS EMOTIONALLY IN A DIGITAL WORLD: We are all obsessed with personalisation and think this is what customers want. But we are dealing with humans who need more than just programmatic solutions to stand out. To be a really successful brand you have to be able to do the next level - brand loyalty and love.
From the 27th to the 29th of October, we will broadcast panels, interviews and case studies through an online platform. Over the three days, you’ll benefit from our insightful sessions, delivered by outstanding CX leaders, covering the most pertinent strategic issues.
Ask Your Questions
Our webinars are not just presentations. Get involved and submit your questions during our live Q&A sessions.
Our online events use the latest browser-based technology, so you won’t need to download anything to join, you just need access to the internet! We'll send you your log in details the day before.
Matchmaking and Networking
With our AI powered matchmaking feature, find the most relevant attendees, schedule live video chats and build a lasting network of industry connections.
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 17 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Improving experience is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com/en-au
Precisely is the global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes.
Learn more at precisely.com
Make experience your business.
Digital has disrupted every industry. Your customers now expect you to be personal. To be beautiful. To be simple yet compelling. All the time. Businesses that can deliver on that will build loyalty that leads to growth. With Creative Cloud, Experience Cloud and Document Cloud, we help you to create amazing content, harness the power of your data and accelerate your business processes. So you can design and deliver experiences that your customers will love. Learn more at adobe.com/nz
AZK Media is a global B2B marketing, content and communications consultancy servicing the technology, data, martech, adtech, health, tax and finance sectors. Founded in 2017, leading organisations like Sisense, Silverbullet, Bonzai, Wolters Kluwer and The Tax Institute leverage AZK Media’s outsourced CMO capability to support, streamline, and scale marketing strategy and implementation to drive measurable results.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Central provides industry resources, services and advocacy for the Australian Contact Centre, Customer Experience and Business Process Outsourcing industry.
You’ll find a range of free resources on our CX Central website including an Industry Events Calendar, an industry Business Directory along with a heap of expert articles, contact centre calculators, quizzes, games for contact centre agents and more.
Visit CX Central
CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Having run events, we know that those attending as a team get so much more value, whether it be more insights and knowledge is covered and absorbed, or ensuring the buy-in from your team to accelerate and progress your next project
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Over 3 days we broadcast a range of panels, keynotes and case studies directly to your desk. Throughout the week you will benefit from our insightful sessions, delivered by outstanding CX leaders, covering your most pertinent challenges.
CCO Online, ANZ uses the latest browser-based technology meaning you won't need to download any software to join the event. Simply ensure you have a wifi connection and a web browser such as Chrome, Safari, Edge or Internet Explorer.
The event is free for CX practitioners. Vendors and solution providers are able to access the event for $499 +GST.
Here's why you can't afford to miss CCO Online A/NZ:
1. Connect with attendees through rich interactive tools such as audio, video, text chat, polls.
2. Hear from customer experience experts through webinars, and videos live.
3. Discover the latest tech offerings at our virtual Sponsor Zone and schedule your own one-to-one meetings to learn more.
4. Link-up with like-minded professionals at our virtual roundtables to dive deeper into the topics that matter most to you.
5. Expert panels will debate the best strategies to gain investment in your customer experience strategies.
Please note: Free passes are only available for CX practitioners from all industries who do not offer as their core business any solutions, recruitment services, consultancy or offer any software/hardware solutions within the data community. Please contact us for Sponsorship Opportunities.
Limited vendor / solutions provider passes are available for $499 for anyone from organisations whose primary business purpose is to provide software or services or any other product relating to CX/recruitment/management consulting to end users/practitioners. Corinium Global Intelligence reserves the right to determine the applicable ticketing for attendees based on these guidelines.
Terms & Conditions
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